FAQ - Frequently Asked Questions
1. Select the product range on the main menu – Men, Women, Kids, Watches
2. Find any products by using the side menu to jump into the collection you wish to purchase, choose the style/color (if any) and size, then click [Add to Cart]
3. Once you are on the cart page, wait another 3 seconds for a surprise pop-up offer on your screen. Claim it! It won’t last forever
4. Ensure your purchase is correct before you proceed to Check Out
5. Click [Check Out] then you will need to fill out contact and shipping details
6. You may continue as guest with limited future offers and deals or choose to create a member account to get all the benefits. To sign up, click [log in] then you will be directed to a sign-up page.
7. Choose one of available shipping methods and put discount code (if any) on the check out page. Please make sure that you put a complete shipping address to get a correct shipping calculation and to be able to proceed to payment.
8. On the payment page, choose the payment method and billing address.
The New Version of Automatic verification payment options will have only one way to pay using Automatic Bank Transfer (Virtual Account). Click [Complete order] button to select some option like BCA, BNI, Mandiri and more...
9. Click [Complete order]
10. Congrats! Your order details are sent to your email. For customer who use “Bank Transfer – Konfirmasi Manual” as a payment method, please do the fund transfer as shown in the invoice, and you can do a payment confirmation after.
1) Thank you for shopping with us, please check your email to get the Payment Confirmation link given after the order made.
2) Fill in all information and upload your receipt photo to make the verification easier and faster
3) Note: With using a manual Bank Transfer payment method, Your payment will NOT be verified automatically! our team will be notified and check your payment status during "business days". Once your payment verified, your order will be released.
Full returns policy and procedures.
To return any items you must fill out our online Return Authorisation Request, so we can issue you with a unique Return Authorisation code. Our Head Office in Bali stretch across Warehousing and multiple offices so it is very important that you receive a Return Authorisation Code, and follow the specific instructions for addressing and sending your items.
Our secure payment system accepts Visa & Master Card credit cards, Bank Transfer and COD (Cash On Delivery)
Sorry, no. Rip Curl Gift Vouchers that were purchased in-store are unable to be redeemed online, they are for use in our retail stores only.
Other-ways there will be a marketing promotion available and following with a clear direction in-store.
No. But the good news is that Rip Curl retailers can, so ask your local store if they can help get the item you need in.
Our footwear is in US sizes. As a guide, Please check the size guide in our website.
Sorry, currently Rip Curl Indonesia not offering a eGift Card/Voucher yet. We will update information about this here when we have option for you to purchase eGift Card/Voucher and redeemed online.
Rip Curl is a strong advocate for recycling and recommend donating your old wetsuits to local surf schools or even high schools who use material in arts classes. Unfortunately we can not accept used wetsuits at Rip Curl.